SmallBizGenius Analysis
Frame Store receives overwhelmingly negative reviews regarding their online customer service and product quality, with many customers reporting issues with shipping, returns, and the durability of their jeans. While some customers have had positive experiences with in-store service, the online experience appears to be fraught with problems.
Category Breakdown
Scores based on analysis of 38 recent reviews
Customer Service
2.0/10Customers consistently report negative experiences with Frame Store's customer service, citing unresponsiveness, lack of assistance with missing orders, and difficulties with returns and refunds. Many reviewers mention sending multiple emails and leaving voicemails without receiving a reply, leading to frustration and the perception that customer service is non-existent, as one reviewer stated, "Customer Service Doesn't Exist."
20 reviews mention thisProduct Quality
3.0/10Several reviewers express disappointment with the quality of Frame jeans, reporting issues such as tearing, seam failures, and color bleeding after only a few wears. Some customers feel that the quality does not justify the high price point, with one reviewer stating, "The quality of their 'le high' flare jeans is really bad. I bought them in 2 colors, and both tore within 10 times of wearing."
10 reviews mention thisShipping & Delivery
2.5/10Numerous customers report problems with shipping and delivery, including orders marked as delivered but never received, delayed shipments, and incorrect addresses. Several reviewers mention that their orders were never shipped despite their accounts being charged, and they were unable to get in touch with customer service for assistance, as one reviewer stated, "Same thing ordered charged and they never shipped."
8 reviews mention thisReturns & Refunds
2.0/10Many customers describe difficulties with the returns and refunds process, including lost return items, delays in receiving refunds, and lack of communication from the company. Some reviewers claim that Frame Store attempted to charge them for lost return items, leading to further frustration and distrust, as one reviewer stated, "Horrible customer service, they lost two of my return items and are now wanting to charge me for them."
7 reviews mention thisPros & Cons
What Customers Love
"The experience was seamless and got fast dispatch with DHL."
"The Frame Store on San Vicente in Brentwood is excellent! Monica has been there for many years and is awesome!!!"
"The experience was seamless and got fast dispatch with DHL. The jeans didn't suit and had to return them, and I got the refund no problem."
Common Complaints
"Horrible customer service, they lost two of my return items and are now wanting to charge me for them."
"The quality of their 'le high' flare jeans is really bad. I bought them in 2 colors, and both tore within 10 times of wearing."
"Same thing ordered charged and they never shipped."
"This company are fraudulent. My daughter bought a pair of jeans from Frame and they did not fit. She requested a return label by email which she got. I then posted the item as instructed but that was nearly 2 months ago and there has been no money refunded."
"So even for the same model, they do not have any consistency in sizes."
Common Questions About Frame Store
Answers derived from customer review patterns
Is Frame Store legit and trustworthy?
Based on the analyzed reviews, there are serious concerns about Frame Store's legitimacy and trustworthiness, particularly regarding their online operations. Numerous customers report issues with unfulfilled orders, lack of communication from customer service, and difficulties in obtaining refunds. Some reviewers even label the company as "fraudulent" due to these unresolved issues. While a few customers have had positive experiences, the overwhelming negative feedback suggests caution when ordering from Frame Store online.
Based on 28 reviewsDoes Frame Store have good customer service?
The vast majority of reviews indicate that Frame Store's customer service is severely lacking. Customers frequently report unresponsiveness to emails and voicemails, lack of assistance with missing orders, and difficulties resolving issues with returns and refunds. Many reviewers express frustration with the lack of communication and the inability to reach a customer service representative, leading to the perception that customer service is non-existent. This is a major point of concern for potential customers.
Based on 20 reviewsIs Frame Store worth it for small business?
Given the negative feedback regarding product quality, shipping issues, and customer service, Frame Store may not be a worthwhile option for small businesses seeking reliable apparel vendors. The reported issues with product durability and the difficulties in resolving customer service inquiries could lead to dissatisfaction and potential financial losses. Small businesses may find more value and reliability by exploring alternative denim brands with more consistent quality and responsive customer support.
Based on 38 reviewsWhat is Frame Store's return policy like?
While the specific details of Frame Store's return policy are not consistently mentioned in the reviews, many customers report significant difficulties with the returns and refunds process. Issues include lost return items, delays in receiving refunds, and lack of communication from the company regarding the status of returns. Some reviewers even claim that Frame Store attempted to charge them for lost return items, further complicating the process. These reports suggest that the return policy may not be customer-friendly or efficiently managed.
Based on 7 reviewsWhy are customers having issues with Frame Store's shipping?
Customers report a range of shipping-related problems with Frame Store, including orders marked as delivered but never received, delayed shipments, and incorrect addresses. Some reviewers state that their orders were never shipped despite their accounts being charged, and they were unable to get in touch with customer service for assistance. These issues suggest potential problems with Frame Store's order fulfillment and shipping processes, leading to frustration and dissatisfaction among customers.
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